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Shipping and Return policy:
- A 10% cancellation fee (minus the shipping fees, if applicable) will be applied to any order that has started its shipping process beginning with the shipment of the self-molding kit.
- Return shipping/postage is the buyer's responsibility, unless we are at fault.
- Due to the nature of these items, we cannot accept damaged items.
- Orders or deposits older than 14 days are not eligible for a refund or exchange.
- When returning merchandise, please note the order ID sent in the confirmation email and included in the printed packing slip.
- Expedited shipping charges will not be refunded if the package is returned due to an incorrect address.
- No refunds will be given on completed grills or if we have not received a good mold within 45 days of the transaction. You are responsible for a good mold, if you do not make a good mold the grills will not fit properly.
- Please be aware that if you chose to cancel your order after sending us back your molds, there will be a 20% cancellation fee deducted from your total refund, not including shipping fees.
- Upon receiving the completed custom grill, the customer has 14 days to notify us of any changes that are needed in terms of fitting or defects. We can make one free Redo within this period. Additional remakes after the first will be discussed with a representative of The Gold Teeth Syndicate.
- Make note that shipping may vary depending any USPS delays and the timely manner of the return the customer’s molding impressions.
- All our orders are shipped via USPS every business day at 2PM EST with free USPS tracking. Orders will be shipped out the next business day if the order was placed on the weekend or any holidays. We do not ship out on weekends or holidays.
- Orders with the wrong shipping addresses that are returned to us can be reshipped to a corrected address at the buyer's expense.
- If an incorrect shipping address is provided and the package is unable to be delivered as addressed, a refund will only be issued after the package arrives back to us.
- Once the package arrives back to us, the buyer may receive a refund (minus shipping fees, if applicable) and a 10% cancellation fee.
- Packages returned to us 45 days after the purchase date may not be eligible for full refund.